How-To Guides

How to Use Your Registration Codes

Registration Codes give a user access to the Marriage Mentors™ Support System. Entering a Registration Code also allows an organization to manage the Mentor or Mentee. Even if a user creates an account, it is still necessary to enter a Registration Code.

  • Mentee Registration Codes have the following format: MSS-MENTEE-XXXX-XXXX-X.
  • Mentor Registration Codes have the following format: MSS-MENTOR-XXXX-XXXX-X.

If you already have an account and know your password:

  1. Log into the Marriage Mentors™ Support System.
  2. After you are logged in, enter the Registration Code sent as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  3. If your spouse also needs to register, please log out first and have your spouse begin the process above.

If you already have an account, but don't know your password or it wasn't supplied to you:

  1. Navigate to the Marriage Mentors™ Support System and click the "Login" button.
  2. Click the "Forgot your password?" link.
  3. Enter your E-Mail Address and click the "Reset My Password" button. (Do not close your browser window.)
  4. You will receive an email with a 4-letter code. Enter that Password Reset Code and click the "Validate Code" button.
  5. Enter your Password and click the "Reset My Password" button.
  6. Click the "Login" button to login with your E-Mail Address and new pPassword.
  7. After you are logged in, enter the Registration Code as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  8. If your spouse also needs to register, please log out first and have your spouse begin the process above.

If you do not have an account:

  1. Navigate to the Marriage Mentors™ Support System and click the "Register" button.
  2. Enter your information, accept the Terms & Conditions and click the "Create Account" button.
  3. After you are logged in, enter the Registration Code as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  4. If your spouse also needs to register, please log out first and have your spouse begin the process above.