How-To Guides

Getting Started with Your Account

Getting up and running on the Marriage Mentors™ Support System includes a few easy steps.

  1. Create an account
  2. Enter a Registration Code
  3. Connect with your Organization*
  4. Take the Connect® Assessment and Relationship Survey

*If an account was created for you, you may already be connected with an Organization.

Registration Codes give a user access to the Marriage Mentors™ Support System. Entering a Registration Code also allows an organization to manage the Mentor or Mentee. Even if a user creates an account, it is still necessary to enter a Registration Code.

  • Mentee Registration Codes have the following format: MSS-MENTEE-XXXX-XXXX-X.
  • Mentor Registration Codes have the following format: MSS-MENTOR-XXXX-XXXX-X.

If you already have an account and know your password:

  1. Log into the Marriage Mentors™ Support System.
  2. After you are logged in, enter the Registration Code sent as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  3. If your spouse also needs to register, please log out first and have your spouse begin the process above.

If you already have an account, but don't know your password or it wasn't supplied to you:

  1. Navigate to the Marriage Mentors™ Support System
  2. Click the "Login" button.
  3. Click the "Forgot your password?" link.
  4. Enter your E-Mail Address and click the "Reset My Password" button. (Do not close your browser window.)
  5. You will receive an email with a 4-letter code. Enter that Password Reset Code and click the "Validate Code" button.
  6. Enter your Password and click the "Reset My Password" button.
  7. Click the "Login" button to login with your E-Mail Address and new pPassword.
  8. After you are logged in, enter the Registration Code as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  9. If your spouse also needs to register, please log out first and have your spouse begin the process above.

If you do not have an account:

  1. Navigate to the Marriage Mentors™ Support System and click the "Register" button.
  2. Enter your information, accept the Terms & Conditions and click the "Create Account" button.
  3. After you are logged in, enter the Registration Code as above. (We recommend copying and pasting the code exactly. Be careful to copy spaces before or after the code.)
  4. If your spouse also needs to register, please log out first and have your spouse begin the process above.

If you forgot your password:

  1. Navigate to the Marriage Mentors™ Support System
  2. Click the "Login" button.
  3. Click the "Forgot your password?" link.
  4. Enter your E-Mail Address and click the "Reset My Password" button. (Do not close your browser window.)
  5. You will receive an email with a 4-letter code. Enter that Password Reset Code and click the "Validate Code" button.
  6. Enter your Password and click the "Reset My Password" button.
  7. Click the "Login" button to login with your E-Mail Address and new Password.





FAQ I already have an account on I Promise or the Connect® Assessment or it says my email address is already in use.

The Strong Marriages™ online systems, including I Promise, Connect Assessment, and the Marriage Mentors™ Support System all have a single login system. If you already have an account on any of these websites, you can log into the other website using the same login and password. Once you log into the Marriage Mentors™ Support System, you can then enter your Registration Code as normal.

FAQ I already had an account on the older Mentors Support System.

In the coming months, we will be deactivating the Mentors Support System. We have migrated all organizations and accounts that have been recently active. If you are looking to active your organization, contact us at 972.774.1400.

FAQ I forgot my password.

If you forgot your password, navigate to the login page, and click "Forgot your password?" You will be forwarded to a new page where you can enter your 4-letter Password Reset Code. This code will be sent to the email address you provided. Once you enter this code, you will be able to create a new password. If you don't see an email within a few minutes, please check your spam folder.